Shipping and Returns


Shipping

How much is shipping?

All orders will have a $10.99 USD flat rate express shipping charge.
All orders over $150 USD automatically qualify for free shipping.

When will my order ship?

Please allow one business day for processing of your order. All orders received after 10AM will be processed on the following business day. On Fridays, orders placed after 10 AM will not be shipping until the following Monday.

Orders are processed and shipped Monday through Friday 8:30am – 4:30pm EST, excluding legal holidays or other factory/warehouse closings.

When your package ships, we will receive and hold onto the tracking information on your package from the vendor so that we can help you with any delivery issues.

When will my order arrive?

Once shipped, your order can be expected to arrive within 2 to 3 business days to most U.S. locations.

I’m having trouble placing an order, what should I do?

When placing an order, please make sure that all required fields are filled out completely and accurately. If your billing address is not the same as your shipping address, make sure you click the “Enter a New Address” circle under the Billing Address header. Also, make sure that you click the terms and condition box that is located under the “Place Order.” If you are still experiencing difficulty, please email us at info@drkimsagewellsolutions.com. We will gladly assist you with any problems you may be having.

Do you ship internationally?

Unfortunately, we do not ship anywhere outside of the U.S., at this time. We only accept the U.S. issued credit cards MasterCard, American Express, Visa, and Discover.


Returns

What should I do if my items arrive damaged or defective?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at info@drkimsagewellsolutions.com. The product will be replaced at no additional charge.

What should I do if I received the wrong item?

If you received the wrong product, simply e-mail us at info@drkimsagewellsolutions.com. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.

I want to return a product, whom do I call, and can I return it?

The following applies to AgeWell Solutions Clients who have placed their own orders via this website. Orders placed on behalf of Dr. Crawford’s private patients: refer to your Policies and Procedures for guidelines on product returns.

If you have questions or concerns, please email us at info@drkimsagewellsolutions.com. We are fully committed to your satisfaction. You may return any non-refrigerated unopened item within 30 days of purchase for a full refund. In the rare happenstance that your opened product is defective, do not use it and we will replace it with the same item.

We ask that you return it to us and we will not charge you any shipping to ship a replacement item. Shipping fees, both to and from you, are nonrefundable, and you will be charged a 20% restocking fee, unless the return was made as a result of our error.

We regret that we cannot accept any returns of opened items which have been partially used. We follow the FDA guidelines regarding drugs, supplements and personal care items for your safety and ours. If you are unhappy with any of our policies, just call and we’ll find a way to make you happy, we promise!